Contact Us

 Call us at
(504) 358-0336‬

 Based In
New Orleans, LA

 We are open
Mon-Fri. 9 to 5.

 greatdadsociety
{at} gmail.com

Frequently Asked Questions

Where can I find a sizing chart?

All our apparel have sizing charts at the bottom of the products page. Most items have a classic style fit. We carry adult sizes from small to extra large.

Will you have more colors and/or different products?

We believe less is more and so we wanted to start out with a small but well designed choice of products for our customers. As time goes on, we'll add more color options and a variety of products

Where are your products made?

All of our products are sourced, printed, and manufactured in the USA. Our home base of operations is in New Orleans, Louisiana.

How quickly can I get my item?

Under normal circumstances, our production time, the time is takes us to make an item, is usually 2 to 3 days, based on current order volume and our shipping time is 1 to 2 days. Actual delivery times may vary.

I haven't received my item. What can I do?

Our website will automatically e-mail you a tracking number once shipped out. If you still have not received your item in a timely matter, feel free to fill out our contact us form, or call us at (504) 358-0336‬. Please let us know your name and order number so we can get you the most up to date shipping information.

What if it's been a long time and my item still says shipped?

Sometimes there can be shipping delays because of the time of year. We can not issue a refund based on the length of 3rd party shipping companies delay.

What if my package says arrived and I don't see it?

If your package shows as arrives but you don’t see it at your doorstop, we would kindly ask to check with everyone in the household as someone else might have brought it in. Sometimes we have heard of a package going to a neighbor mistakenly or being left at a different/side door. In our experience, usually the package is located. Most orders are shipped via UPS Mail Innovations or UPS Surepost, and final delivery is by the USPS so we also suggest having the customer contact their local post office and many times they can get in touch with the actual person who delivered it and see if they recall where they left it. It’s best to do that soon after it’s marked as delivered. Once an order has been marked as delivered, we do not take responsibility for that parcel.

What if I placed the wrong order?

We do not offer a refund or exchange on orders whereby the customer placed an incorrect order. This pertains to situations such sizing exchanges as well. In this event, the customer will need to order the product that they intended.

What if I have an issue with the product?

If it is an issue whereby the wrong product, wrong size, bad graphic they we would need the following information:

  • Order Number
  • Name
  • Date Ordered
  • Photo of Item
  • Please send us this information to our team at greatdadsociety@gmail.com and we will review. We can offer a refund or replacement once the issue is deemed faulty. US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.

    If you would like replacement order, we would need:

    • Please provide the customer name and email
    • Please provide the order number
    • Please provide picture of wrong/ damaged item
    • Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

What if my product is damaged in transit?

If your product is broken or damaged in transit, please file a claim with your local USPS office.

What information do you collect?

As apart of the order process, we do collect information such as your full name, address, e-mail, phone, number and other order information.

What do you do with that information?

We believe in the right to protect everyone privacy, so we will not sell your information to a 3rd party source. We may, from time to time, use that information to communicate with you about new products that are launched or reach out to you if there is an issue with your order.

Reach Out To Us

Feel free to use the form below to contact us with questions before you order and also and issues you are having with a purchase. Our response is usually one business day or less.

3200TOPICS CREATED
180HAPPY CUSTOMERS
5YEAR OF DEVELOPING
5000ANSWERED QUESTIONS