When your item is ready to be shipped, you'll get an automated e-mail from our website with a tracking number. You can use this information to track the delivery of your items.
Most orders are shipped via UPS Mail Innovations or UPS Surepost, and final delivery is by USPS.
If an item is lost in transit or says delivered and you don't see it, we suggest contacting your local post office to get in touch with the actual person who delivered it and see if they recall where they left it.
If your package shows as arrives but you don’t see it at your doorstop, we would kindly ask to check with everyone in the household as someone else might have brought it in. Sometimes we have heard of a package going to a neighbor mistakenly or being left at a different/side door. In our experience, usually the package is located. Once an order has been marked as delivered, we do not take responsibility for that parcel.